i4cp research has not only shown that having a customer-focused workforce is the most important issue facing companies in 2010, but that high-performance organizations are more customer-focused than others. But what practices separate these firms from the rest? What workforce strategies are companies taking to make their employees more customer centric?

To get answers to these and other questions, i4cp is conducting an important new study. The findings will be used by many of the largest and mo… Continue