Call Center Performance, Productivity & Metrics
Event Details
Time: September 12, 2012 to September 15, 2012
Location: Dallas, tba
Street: Dallas, tba
City/Town: Dallas
Website or Map: http://www.callcentermetricse…
Phone: +1-800-882-8684
Event Type: conference, workshop
Organized By: IQPC
Latest Activity: Jun 22, 2012
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Event Description
From the Creators of Call Center Week: Taking Call Center Performance, Productivity & Metrics to the Next Level
Join Call Center Performance and Productivity & Metrics, September 12-14 in Dallas, Texas and learn about the latest and greatest call center metrics. Experience how to create a well-integrated operation across tools like workforce management, coaching, e-learning, performance management, speech analytics and surveys. Plus: Find out how internal customers are relying on the business intelligence coming out of contact centers and discover strategies for customizing your reporting strategies to meet the needs of internal stakeholders!
Sign up to this hot off the heel event from the creators of the industry’s fastest growing call center event Call Center Week!
For more information click here
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