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Learn about the latest trends in Global Business Services / Shared Services – what are “world class” organizations doing? Honorio J. Padrón, Managing Director of Global Business Services at the Hackett Group, will present Hackett’s latest research regarding where Global Business Services / Shared Services are headed and what he views as the success factors, with particular focus on Service Management. Franz Deitering, VP of Corporate Shared Services solutions for SAP, will provide an overview of the multifunctional SAP Shared Service Framework and show how it can help you to optimize your services strategy and become a trendsetter.
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