Anil Bhavani, Pfizer's Director of BPO Operations, speaks exclusively to SSON's Bryan Camoens on the future of Shared Services & Outsourcing.. Listen Here

Regards

Chris Gayner…

Improve the 'upside' to your outsourcing arrangement and minimize the 'downside' risks.. Learn more

Regards

Chris Gayner

Shared Services & Outsourcing Network (SSON)…

office environment. Workers who…

A recent i4cp study found that while the majority of companies believe performance management to be one of the most critical issues facing organizations in 2010, few have good processes and programs in place to be effective. In this groundbreaking study conducted on behalf of several member organizations, we are looking to identify best and next practices companies are utilizing to get the most out of their performance management processes.

Your input would be greatly appreciated.…

Value Systems exist in different forms such as social values, organizational values, human values & personal values. Often these are defined in Citizen's Charters, Code of Conduct and as Leadership Attributes. All forms of value systems are largely based on ethics, morality and virtues. Over the years, values have been corrupted by over-ambition. This trend needs to be arrested. …

Historically, benchmarking has been the first step, but there are other options. Map the alternatives to determine the best fit for your situation... learn more

Andrew Milroy, Head of Asia/Pacific research coverage for Horses for Sources speaks to SSON on how the current economic climate will affect the global shared services sector. Andrew also talks about the immense growth of shared services and outsourcing in China and how India and the Philippines will be affected by this...…

This exclusive analysis reveals the primary drivers and perceived challenges among corporations migrating to a shared service center model, as well as the overall satisfaction among companies currently operating in this type of environment...…

New Roles and the Rise of Super Captives Create New Management Imperatives… click here to learn more

Regards

Chris Gayner

Shared…

With World Cup fever sweeping the globe like never before, SSON decided to jump on the bandwagon. Thursday this week we succesfully ran the first live demonstration of our soon to be launched Managed Certification and Accreditation program - this video encompasses exactly how we felt...…

Cleveland Police Authority has announced a 10-year, £175m deal with a private sector company (Steria) to deliver support services to the Cleveland police force. Under the deal around 470 civilian staff will transfer to Steria, a major business service organisation, to deliver services such as information technology, call handling, criminal justice and business services including finance, human resources and procurement...…

"And what do you do?"

How many times have you been asked this question? How many times have you asked…

With younger voters pledging support to the Obama Campaign in record numbers, there was an indication of an uptick of young people's political involvement. But a recent study finds that most youths still remain uninterested in office politics. The study found that 32% of employed men and women under the age of 25 said they weren't concerned about the size of co-workers expense accounts or who makes a new pot of coffee if they finish it, as opposed to 74% of…

Will we be seeing more legal process outsourcing? Signs are positive… read more

Regards

Chris Gayner

Shared Services & Outsourcing Network (SSON) …

Shared service organizations run by top-performing companies, like Colgate appear to have found their way to a sound and highly efficient service delivery across multiple streams of business processes. What is the key to their success?... read…